1. Overview

At Queryant, we want you to be satisfied with your subscription. This Refund Policy outlines the circumstances under which refunds may be issued for our paid plans.

2. Free Plan

The Free plan does not require payment. No refunds are applicable to Free plan users.

3. Paid Subscriptions (Pro & Max)

All subscription fees are generally non-refundable. When you subscribe to a paid plan, you agree to pay the applicable fees for the billing cycle you have selected (monthly or annual).

However, we may issue a refund at our discretion in the following cases:

• You were charged in error due to a technical issue on our end.
• You cancel within 48 hours of your initial subscription purchase and have not made significant use of paid features.
• A refund is required by applicable law in your jurisdiction.

4. Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your paid features remain active until the end of your current billing period.
• No prorated refunds are provided for unused time within a billing period.
• Your account will automatically revert to the Free plan at the end of the period.

5. Annual Subscriptions

Annual subscriptions are billed upfront for the full year at a discounted rate. Refunds for annual plans are only available within 48 hours of the initial purchase, subject to the conditions in Section 3. Mid-year cancellations do not qualify for partial refunds.

6. How to Request a Refund

To request a refund, please contact our support team:

• Email: hello@queryant.com
• Include your account email, transaction date, and reason for the refund request.

We aim to respond to all refund requests within 3–5 business days. If approved, refunds will be processed to your original payment method within 5–10 business days depending on your payment provider.

7. Chargebacks

If you initiate a chargeback or dispute with your payment provider without first contacting us, we reserve the right to suspend your account. We encourage you to reach out to our team first so we can resolve any billing issues directly.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.